Local IT Support That Backs Inner-East Melbourne SMEs
Managed IT Support for Richmond Businesses
Your Local IT Partner Across Richmond, Cremorne & the Inner-East
We support Melbourne SMEs from the CBD east through Richmond, Cremorne, Burnley, Abbotsford, Collingwood, Fitzroy, Hawthorn and Kew. Most issues resolve remotely in minutes via our Australian helpdesk. When hands are needed on hardware — office fit-out, network rack work, hardware refresh — our Melbourne-based engineers attend on site, typically within an hour.
Thirteen certified specialists with over 120 years of combined industry experience. Microsoft, Cisco and CompTIA certified engineers across networking, security, cloud and infrastructure. Real engineers you can ring on a direct line — people who already know your environment, not an anonymous ticket queue.
How Our Managed IT Service Works
Three steps. Free Health Check first, then a clean four-week onboarding, then 24/7 management at a flat monthly fee.
01
Free Health Check
Book a 30-minute review of your current setup. We ask the right questions, look at what’s already in place, and give you a written summary of risks, quick wins and what we’d do first. No obligation, no upsell.
02
Onboard
Four-week deployment with zero disruption. We document every server, endpoint, M365 tenant and vendor, roll out 24/7 endpoint monitoring, harden security baselines, set up backup, and brief your team. By week four we know your IT better than anyone you’ve had before.
03
Manage
24/7 monitoring, proactive patching, helpdesk under SLA, monthly reports, quarterly business reviews. One flat monthly fee, one accountability point, no surprise invoices.
Inner-East Industries We Know
The inner-east isn’t a single business type. Eight verticals where our engineers have done the hard miles — and the niche IT problems each one actually has.
1
Trades & Construction
Builders, electricians, plumbers and fit-out specialists across Richmond and the inner-east. Mobile workforce tooling, project-management platform integration, secure file access from the ute.
2
Professional Services
Accountants, consultancies and legal practices in Cremorne and along Bridge Road. LEAP and Affinity for legal, Xero practice management, document security, cyber-insurance-ready posture.
3
Manufacturing
Small-scale manufacturers in Burnley, Cremorne and Abbotsford running ERP, CAD workstations and shop-floor systems. OT/IT segmentation, ruggedised endpoint management.
4
Logistics & Last-Mile
Inner-city distribution and last-mile delivery operations. Fleet device management, scanner and handheld support, multi-warehouse connectivity, after-hours response.
5
Property & Real Estate
Multi-site agencies, developers and property managers active across the inner-east. Practice management, CRM integration, multi-office network design.
6
Tech & SaaS
Cremorne tech tenants, scale-ups and agencies. M365, identity, endpoint, MFA — the IT layer that lets engineering focus on the product.
7
Healthcare Adjacencies
GP clinics, allied health and specialist practices in the inner-east. My Health Record connectivity, Best Practice and Medical Director patching, OAIC-grade backups.
8
Design, Media & Creative
Studios in Richmond and Cremorne. Large-file workflow, mixed Mac/Windows fleets, render workstation management, secure client-asset handling.
Service Tiers
Three flat-fee tiers plus a co-managed option for businesses with internal IT. All tiers include 24/7 monitoring, helpdesk, patching and backups — what changes is depth, response speed and strategic support.
Essentials
Essentials
For 5–15 staff outgrowing break-fix. Helpdesk, monitoring, M365 support, daily backups. The fundamentals, done properly.
Professional
Professional
Most Richmond clients sit here. 15–75 staff. Full managed IT, security uplift to Essential Eight, vCIO quarterly reviews, named account engineer.
Enterprise
Enterprise
For 75–150 staff. Dedicated account engineer, monthly vCIO, advanced security with enterprise-grade application control, on-site allocation, custom SLAs.
Co-Managed
Co-Managed
You have internal IT but need depth, after-hours cover, project capacity, or vCIO strategic support. We complement your team rather than replace it.
On-Site in Under an Hour
Most issues resolve remotely within minutes via our Australian helpdesk. When they don’t, our Melbourne-based engineers drive to Richmond, Cremorne, Burnley, Hawthorn or anywhere across the inner-east.
Thirteen specialists with shared kit and inner-Melbourne addresses. Same-day on-site is the norm, not the exception. No interstate flights, no overnight stays, no “we’ll be there Tuesday”.
Industry Expertise Generalist MSPs Lack
Sydney chains can’t talk LEAP, Affinity or Best Practice fluently. Generalist Melbourne MSPs can’t talk ERP for a Burnley manufacturer. We can.
Years on practice management for legal firms, ERP and shop-floor systems for inner-east manufacturers, project-management platforms for trades, clinical systems for healthcare adjacencies, and large-file workflow for Cremorne creative studios. The depth shows in the questions we ask before we quote.
Pricing You Can Actually Predict
Flat monthly fee. Includes helpdesk, monitoring, patching, security tooling, vendor management and quarterly business reviews.
Hardware is charged at cost plus a small admin fee — no inflated mark-ups. Project work is quoted up front, never billed by “configuration time”. No surprise invoices, no after-hours emergency loadings within SLA, no padded line items.
What Richmond Businesses Get
Local Response, Fast
Melbourne-local team. On-site in Richmond, Cremorne or Burnley typically within an hour. No interstate flights, no offshore script-reading.
Predictable Monthly Cost
Flat monthly fee. No hidden invoices, no inflated hardware mark-ups, no “configuration time” padding. You know what your IT costs.
24/7 Australian Helpdesk
Real engineers who already know your environment. 97% customer satisfaction on tickets. No script-reading offshore first level.
Industry Depth
LEAP and Affinity for legal. ERP for manufacturing. Clinical systems for healthcare adjacencies. We talk your kit fluently before we quote.
Cyber-Insurance Ready
Essential Eight aligned. MFA on every account, EDR on every endpoint, immutable backups, documented incident-response plan. Renewals go through smoothly.
Documented, Not Locked In
Your environment lives in IT Glue. If you ever leave us, you take the documentation with you. We don’t hold knowledge hostage.
Want indicative pricing for your business size?
See indicative monthly pricing for our Essentials, Professional and Enterprise plans — plus what’s included and what’s out of scope.
Ready for IT That Actually Backs Your Inner-East Business?
Call 1300 028 324 or book a free 30-minute health check. We’ll review your current setup, identify the obvious wins, and tell you honestly whether you need managed IT, co-managed support, or just a one-off project.
Related Managed IT Resources
Read our comprehensive Managed IT guide for a detailed breakdown of all managed IT services and how to implement them in your organisation.
Our IT audit service assesses your current service tier across all eight services, and our Security Operations Centre monitors for the threats these controls help prevent.
TechAssist integrates Managed IT into our cyber security services and managed IT plans. For strategic guidance on your IT journey, our Virtual CIO service builds a prioritised roadmap tailored to your business.
Ready to Get Started?
Contact TechAssist today for a no-obligation Managed IT assessment. We’ll evaluate your current service tier and build a practical roadmap to compliance.