TechAssist has supported hundreds of Australian SMEs across construction, manufacturing, logistics, law firms, mining, and professional services. Our business phone systems run on 3CX and Yealink hardware, hosted in Australia, supported by the same team that runs your IT.
Most Australian businesses still on PSTN, ISDN, or a no-name VoIP reseller are paying too much for too little. We deliver business VoIP that costs less, works better on hybrid teams, integrates with Microsoft 365, and gives you the reporting and call-recording your industry actually needs.
How Our Business VoIP Works
Three stages. One team. From discovery to cutover without dropping a call.
01
Audit & Design
We audit your current phone bill, call flows, hardware, and feature use. We design a 3CX system that matches your workflow — not a cookie-cutter setup. SIP trunk capacity, handset selection, ring groups, IVR, and mobile clients all sized to your team.
02
Deploy & Port
We provision the 3CX instance, configure handsets, set up softphones, and port your existing numbers. Cutover is scheduled out of hours so you never lose a call. Staff get training in the same session.
03
Support & Optimise
Same Melbourne helpdesk that supports your IT supports your phones. Monthly reports show call volume, busy hours, missed-call recovery, and after-hours patterns. Adjustments included, not chargeable.
What is Included in TechAssist Business VoIP
Eight capabilities, one fixed monthly fee per user. Everything an Australian SME actually uses.
Hybrid Work, Not Just Office Phones
The PBX era is over. Your team works from offices, sites, home, and the road — and your phone system needs to follow them. With 3CX softphones, the same business number rings on a desk handset, a laptop, and a mobile at the same time. Calls transfer between devices mid-conversation.
For Australian SMEs with field teams — construction, trades, logistics, manufacturing — that means a tradesperson on site can take a customer call on their mobile that looks like the office answered it, with call recording, transfer to dispatch, and SMS follow-up all working as expected.
Lower Total Cost, Predictable Monthly Fee
Most businesses we onboard cut their monthly phone bill substantially — fewer line fees, lower per-call costs, and the elimination of separate hardware maintenance contracts. The bigger win is predictability: one fixed fee per user, no surprises when the bill arrives.
We do not push features you do not need. If you are a five-person legal practice that does not need a call centre wallboard, you do not pay for one. If you are a 60-person manufacturer that does, you do — and we configure it properly.
Integrated with the Stack You Already Run
Your phone system should not be an island. Our deployments integrate with Microsoft 365 for click-to-dial and Teams bridging, with your CRM for screen-pops on inbound calls, and with your managed IT support so a single ticket covers handset, network, and tenant issues.
For schools, our school-specific phone systems extend the platform with PA, intercom, lockdown alerting, and Victorian DET integration.
Benefits of TechAssist Business VoIP
- Lower Monthly Bill — Most clients save substantially versus their previous PSTN or reseller plan.
- Predictable Per-User Pricing — Fixed monthly fee, no metered surprises, no hidden line rentals.
- 3CX Platform — Mature, capable, Australian-hosted. Not a no-name reseller you have never heard of.
- Yealink Hardware — Reliable, well-supported handsets. Replacement and warranty handled by us.
- Hybrid-Ready — Desk, desktop, mobile — one number, one identity, one bill.
- One Vendor for IT and Phones — Same Melbourne helpdesk, one accountable team.
Why Australian SMEs Choose TechAssist for Business Phones
See how we have delivered communication systems for Australian SMEs:
- Magnium Australia — industrial operations communications across multiple sites.
- StorageX — multi-site phone and IT consolidation.
- John Curtin & Associates — legal practice with call recording and IVR routing.