Case Study

StorageX Case Study — Unified Managed IT

Multi-site self-storage chain — unified managed IT consolidation.

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StorageX runs multi-site self-storage facilities across Australia. When fragmented vendor support and unreliable after-hours coverage started impacting customer service, they brought TechAssist in to consolidate IT into one unified managed service.

The Challenge

StorageX’s IT needs extended well beyond traditional office infrastructure. Across multiple sites they needed network security and firewall management, separate staff and guest Wi-Fi, CCTV and video surveillance, access control systems, web hosting, and 24/7 support for any of it going wrong.

They’d built that capability the way most SMEs do — by stitching together separate vendors, each with their own support contract. When issues hit, identifying whether the problem was network, firewall, or access control meant escalating through multiple vendors. Without Australian-based 24/7 helpdesk coverage, urgent after-hours issues turned into customer-service nightmares.

01

Audit

Full audit of existing infrastructure, vendor contracts, and pain points. Mapped dependencies between network, CCTV, access control, and web systems.

02

Consolidate

Replaced fragmented vendor arrangements with a unified managed service. Enterprise-grade Cisco networking and Sophos firewall deployed as the backbone.

03

Monitor

24/7 monitoring across all systems with proactive alerting that catches issues before they affect operations or customer access.

The Solution: Unified Managed IT

Rather than treating IT as separate functional areas, we created an integrated ecosystem designed specifically for operational businesses.

Network & SecurityEnterprise-grade Cisco networking with Sophos firewall — threat protection, content filtering, real-time monitoring across all facilities.
Wireless ConnectivityDual networks — secure staff operations + separate guest network for customer convenience. Both managed and monitored 24/7.
CCTV IntegrationExisting CCTV integrated into managed IT environment. Secure video storage, remote access for management, automated alerts for system failures.
Access ControlAccess control system integrated with firewall and monitoring. BitDefender and SentinelOne endpoint protection on administrative machines.
Cloud HostingMigrated to secure Microsoft cloud hosting with automated backups, disaster recovery, and ThreatLocker application whitelisting protecting the customer booking system.
24/7 Australian HelpdeskAustralian-based helpdesk with 4-hour resolution SLA. Our team diagnoses network, security, and access control issues without multiple vendor escalations.
Endpoint HardeningBrowser, PDF, and Office app hardening. Disabled Flash and Java. Blocked malicious ads and drive-by downloads.
Tested BackupsVerified backups, stored offline or immutable. 3-2-1 architecture. Regular restore testing proves backups work when needed.

The Results

The transition to unified managed IT was transformational for StorageX’s operations:

  • Single point of contact — one number to call, one team accountable, no inter-vendor finger-pointing.
  • 24/7 coverage — after-hours issues handled by Australian engineers, not voicemail until Monday.
  • Proactive monitoring — issues identified and resolved before staff notice them.
  • Lower total cost — consolidated managed service replaced multiple vendor contracts at less total spend.
  • Customer-service uplift — booking system, CCTV, and access control all reliable, so customer access just works.

“TechAssist fundamentally changed how we think about technology. We’re a storage business, not an IT company, but suddenly we have a partner who understands both our physical operations and our digital needs. The fact that they’re Australian, available 24/7, and can fix issues in hours rather than days has been game-changing for customer satisfaction.”

StorageX Management

Want Similar Results?

If you’re managing IT across multiple sites and finding vendor fragmentation is creating customer-service issues, talk to us. The same approach that works for StorageX works for retail chains, healthcare networks, professional services firms, and any business where IT reliability directly affects customer experience.

Related services: Managed IT, Cybersecurity, Backup & DR.

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