Simple, Predictable IT Costs
No hidden fees. No surprise invoices. TechAssist offers straightforward per-user pricing with three service tiers designed for Australian SMEs with 5 to 150 employees. Every plan includes Australian-based support, proactive monitoring, and the security essentials your business needs.
Not sure which plan fits? Contact us for a free assessment and we’ll recommend the right level of support based on your actual needs.
How Our Pricing Works
Getting started is straightforward. Here’s what to expect.
01
Assess
We audit your current IT environment, user count, and support needs to recommend the right plan — no overselling.
02
Onboard
We deploy monitoring agents, configure your systems, document your environment, and introduce your team to our helpdesk.
03
Support
Ongoing monthly support with proactive monitoring, helpdesk access, and regular reviews to ensure you’re getting value.
Our Service Plans
All prices are per user per month (ex GST). Minimum 5 users. All plans include Australian-based support.
1
Essential — $49/user
Remote helpdesk support during business hours. Proactive monitoring and alerting. Patch management. Basic cybersecurity (antivirus, email filtering). Monthly reporting.
2
Professional — $89/user
Everything in Essential plus: 24/7 monitoring, 4-hour SLA, advanced endpoint protection (SentinelOne), Essential Eight compliance, quarterly vCIO reviews, cloud backup management.
3
Enterprise — $129/user
Everything in Professional plus: 24/7 helpdesk, 1-hour critical SLA, full SOC monitoring, dedicated account manager, on-site support days, annual penetration testing.
4
Custom Plans
Need something different? We build custom plans for businesses with unique requirements, multi-site operations, or specialised compliance needs. Contact us to discuss.
5
Add: Backup
Veeam cloud backup for servers and workstations. From $5/user/month depending on data volume and retention requirements.
6
Add: Copilot
Microsoft 365 Copilot deployment, configuration, and training. Licensing plus $15/user/month for managed support and optimisation.
7
Add: Projects
Infrastructure projects, migrations, and deployments quoted separately. We provide fixed-price quotes so you know the cost upfront.
8
Add: On-Site
Regular on-site support days available for all plans. $1,200/day (metro), $1,500/day (regional). Included in Enterprise plans.
Our Service Level Commitments
Clear, measurable SLAs so you know exactly what to expect.
No Jargon
No Overselling
Accountability
Long-Term View
No Lock-In Contracts
We offer month-to-month agreements because we believe you should stay with us because we deliver value, not because you’re locked in. All plans have a 30-day notice period. We’ll help with transition if you ever decide to move on — no data hostage situations, no exit fees.
What's Not Included
We believe in transparency. Here’s what sits outside our standard plans: hardware procurement (we quote separately at cost-plus), software licensing (Microsoft 365, line-of-business apps), major infrastructure projects (quoted as fixed-price), and third-party vendor fees (ISP, telco, SaaS subscriptions). We’ll always tell you upfront if something will incur additional cost.
Volume & NFP Discounts
Organisations with 50+ users receive volume pricing across all plans. Not-for-profit organisations and schools receive a 15% discount on all service plans. Schools and education providers have access to our dedicated education IT support programme with term-aligned service delivery.
Why Our Pricing Works
✓ Predictable Costs
Fixed per-user pricing means you know exactly what IT will cost each month. No surprise invoices.
✓ All-Inclusive
Support, monitoring, security, and management included in every plan. No nickel-and-diming for individual tickets.
✓ Scales with You
Add or remove users as your business changes. Your bill adjusts automatically — no renegotiation needed.
✓ No Lock-In
Month-to-month agreements with 30-day notice. Stay because we deliver, not because you’re contractually obligated.
✓ Transparent
We tell you upfront what’s included and what costs extra. No hidden fees, no fine print surprises.
✓ Value-Proven
Quarterly reviews demonstrate the value we deliver. If we’re not saving you time and money, we want to know about it.
Frequently Asked Questions
What’s the minimum contract term?
Month-to-month with 30 days notice. No lock-in.
Is there a minimum user count?
Yes, 5 users minimum across all plans.
Can I mix plans for different users?
Yes. You might put executives on Enterprise and general staff on Professional.
What about existing hardware and software?
We work with what you have. We’ll recommend changes only when they’re genuinely needed.
Do you offer after-hours support on all plans?
24/7 monitoring is included on Professional and Enterprise. 24/7 helpdesk is Enterprise only. Essential is business hours.
Compare Our Plans in Detail
Download our full plan comparison document with detailed feature lists and SLA commitments.
Related Pages
Managed IT Services | Co-Managed IT | Virtual CIO | IT Helpdesk
Get Your Custom Quote
Every business is different. Contact us for a tailored quote based on your actual environment, user count, and support requirements.