TechAssist has supported hundreds of Australian SMEs across construction, manufacturing, logistics, law firms, mining, and professional services. For Melbourne manufacturers, that experience means we understand the factory-floor realities — OT/IT convergence, ERP integration, production uptime, and the cost of every minute of downtime measured in actual output.
Manufacturing IT is uniquely high-stakes. Your production line runs on industrial control systems that haven’t been patched since 2011 because the vendor went out of business. Your ERP integrates with the line, your inventory system, your accounting, and customer portals. Your factory Wi-Fi has to support handheld scanners across 5,000m² without dead zones. Get any of it wrong and production stops.
How We Support Melbourne Manufacturers
Three phases tailored to the factory-floor reality.
01
OT/IT Audit
Map your factory network — operational technology, industrial control systems, IT environment, integrations. Identify the segmentation gaps, legacy risks, and uptime dependencies. Plain-English report.
02
Segment & Secure
Network segmentation between IT and OT. Industrial-grade firewalls. Hardened access to control systems. Backups for production data with immutable storage. Tested incident response plans.
03
Operate & Improve
24/7 monitoring with manufacturing-aware alerting. Same-day on-site response when production is impacted. ERP support and integration improvements. Annual roadmap reviews aligned with capex planning.
What’s Included for Manufacturing
Manufacturing IT done by engineers who understand factories — not office-IT generalists.
OT/IT Convergence Done Right
The single biggest cyber risk for Australian manufacturers in 2026 is OT/IT network convergence done badly. Your production control systems and your office IT used to be physically separated. Then someone needed remote access for the vendor, or a tablet on the line, or an ERP integration — and now ransomware that compromises a finance laptop can reach the PLCs running your production.
We segment properly. Industrial firewalls between OT and IT, jump-host architectures for vendor access, monitored east-west traffic, and air-gapped backups for production data. The ERP keeps integrating, the line keeps running, but a breach on the IT side can’t take production down.
ERP Integration That Doesn’t Break Things
Manufacturing ERP integration is where most office MSPs fall apart. They don’t understand the difference between MRP and MRP II, can’t speak to your line about why the BOM didn’t update, and don’t know that “running a script after midnight” can crash a production schedule.
We’ve supported manufacturing ERP stacks (MYOB Acumatica, NetSuite, SAP Business One, Pronto, Microsoft Dynamics) for over a decade. We integrate cleanly, schedule changes during planned production breaks, test before deploying, and document everything. Your line keeps running while we make IT improvements.
When the Line Stops, So Do We
Production downtime in manufacturing isn’t measured in hours of lost productivity. It’s measured in tonnes of product not shipped, contracts not delivered, customers losing patience. Our SLA reflects that — critical manufacturing incidents (line down, ERP down) get 1-hour response on the Enterprise plan, with on-site dispatch from Melbourne the same business day.
Most importantly, we proactively monitor for the early warning signs — disk health on production servers, backup completion on the ERP, network latency between line equipment, certificate expiry on industrial control software — and resolve before they trigger downtime.
Why Melbourne Manufacturers Choose TechAssist
- Factory-floor experience — Engineers who’ve been on production lines, not just data centres. We understand the realities.
- OT/IT specialists — Network segmentation, industrial firewalls, legacy system containment, vendor access controls.
- ERP integration — MYOB Acumatica, NetSuite, SAP Business One, Pronto, Microsoft Dynamics — supported and integrated daily.
- Same-day on-site — Melbourne metro and Victorian regional manufacturers. Critical incidents = 1-hour response.
- Cyber insurance ready — Documentation aligned to what manufacturing insurers now require at renewal.
- Named clients trust us — see our work with Magnium Australia (critical minerals refinery).