The Challenge: Supporting a Cutting-Edge Refinery
Magnium Australia represents a pivotal moment in Australia’s industrial capability. As a magnesium refinery leveraging CSIRO-developed technology, they’re replacing Chinese imports of this critical mineral—essential for aerospace, automotive, electronics and defence applications.
When Magnium Australia commenced operations, they faced a uniquely demanding challenge:
- Industrial and Operational Technology (OT) environments — managing process control systems, safety-critical equipment and real-time monitoring across Victoria and Western Australia
- Regulatory compliance — meeting standards for hazardous materials handling, workplace safety and critical minerals supply chain requirements
- Distributed operations — coordinating IT across multiple states while maintaining security and continuity
- International expansion — establishing operations in Abu Dhabi with ADNOC
- Rapid scaling — growing from startup to national operations without sacrificing security or stability
- 24/7 reliability — downtime impacts production, safety and supply chain partners
Magnium Australia needed a managed IT partner that understood industrial environments. They needed TechAssist.
The Solution: Enterprise-Grade IT for Industrial Operations
Security, Access Control and Surveillance
We implemented comprehensive physical and network security: multi-site CCTV surveillance across Victorian and WA facilities with cloud storage and real-time alerting, plus role-based physical access management essential in a regulated industrial environment.
Enterprise Mobility and Device Management
We deployed Microsoft Office 365 with advanced security controls, Mobile Device Management (MDM) for cross-location device control, and conditional access with multi-factor authentication. This meant new personnel in Abu Dhabi could be securely onboarded within hours.
Backup, Disaster Recovery and Business Continuity
Acronis and Veeam backup solutions across all sites. Multi-tiered backup strategy with local, cloud and geographically distributed backups. Documented disaster recovery procedures with regular testing, plus immutable backups isolated from production networks for ransomware protection.
24/7 Australian-Based Helpdesk
4-hour resolution SLA during business hours. On-site support leveraging our presence in Melbourne, Adelaide and Collie (WA). Proactive monitoring and deep industrial IT/OT expertise.
Advanced Security Architecture
Sophos endpoint security, SentinelOne and BitDefender for advanced threat detection, ThreatLocker application control with whitelist-based controls, and network segmentation separating IT, OT and critical infrastructure networks.
International Operations: Abu Dhabi and ADNOC
Boots-on-the-ground technical support for plant commissioning, international infrastructure setup aligned with Australian standards, secure cross-border connectivity, and multi-timezone support extending our 24/7 helpdesk internationally.
Managed Services Platform
All infrastructure unified through NinjaOne RMM for comprehensive remote monitoring and Halo PSA for ticket management and business intelligence.
The Results
- 99.8% infrastructure uptime across all sites
- Zero security incidents — no breaches, no ransomware, no compliance failures
- Sub-4-hour incident resolution meeting SLA commitments
- Rapid international scaling — Abu Dhabi operations deployed within weeks
- Regulatory audit readiness with comprehensive documentation
- Painless expansion — new sites add capacity without degrading service
“TechAssist doesn’t just provide IT support—they understand industrial operations. When we expanded to Abu Dhabi, they had people on the ground. That’s partnership.” — Senior Operations Manager, Magnium Australia
Is Your Industrial Business Ready to Scale?
If you’re managing complex IT environments across multiple sites or scaling into new markets, contact TechAssist today to discuss your managed IT needs. We specialise in supporting ambitious Australian businesses in mining, manufacturing and primary production.