The Challenge: A Catastrophic IT Failure
John Curtain & Associates is an established Melbourne law firm serving clients across diverse practice areas. When their previous IT provider failed to support or recover critical business data, they faced a potentially devastating situation — 7+ years of irreplaceable client files, case histories, billing records, and legal correspondence was at risk. For a law firm, that’s not just an operational headache; it’s a compliance crisis that threatens client trust and the firm’s ability to function.
Our Approach
TechAssist immediately mobilised to address both the crisis and the systemic vulnerabilities that created it.
01
Recover
Forensic data recovery across legacy systems and backups, successfully retrieving the majority of critical files, correspondence, and billing records.
02
Protect
Enterprise-grade backup and disaster recovery deployed using Veeam and Acronis with redundant, geographically diverse Australian storage.
03
Future-Proof
Comprehensive business continuity plan with failover procedures, communication protocols, and quarterly testing to keep systems resilient.
The Solution: Recovery, Protection & Continuity
TechAssist deployed a multi-phase approach combining immediate data recovery with long-term infrastructure resilience designed specifically for the legal sector.
1
Data Recovery
Forensic recovery effort across legacy systems retrieved the vast majority of 7+ years of critical client files, case histories, billing records, and correspondence.
2
Redundant Backups
Veeam and Acronis solutions deployed with multiple copies across geographically diverse Australian locations. Automated verification ensures backups are always restorable.
3
Data Sovereignty
All backups stored within Australia to meet legal sector requirements and avoid international data transfer complications. Full compliance with privacy obligations.
4
User Application Hardening
Lock down browsers, PDF viewers, and office apps. Disable Flash, Java, block malicious ads and drive-by downloads.
5
Business Continuity
Documented, tested business continuity plan with failover procedures, communication protocols, and critical function priorities. Quarterly drills keep it current.
6
Security Stack
BitDefender, SentinelOne, and ThreatLocker protecting against ransomware, phishing, and data breaches. Security-first approach tailored to legal sector threats.
7
24/7 Support
Australian-based managed IT support with 4-hour resolution SLA during business hours. Proactive monitoring via NinjaOne and Halo PSA identifies issues before they impact operations.
8
Regular Backups
Tested, verified, stored offline or immutable. 3-2-1 backup rule. Regular restore testing proves backups work when needed.
Results: Confidence Restored
The engagement transformed John Curtain & Associates’ approach to IT infrastructure and business continuity.
No Jargon
No Overselling
Accountability
Long-Term View
Staff Confidence Restored
With reliable systems and responsive 24/7 support, staff at John Curtain & Associates now focus on client work rather than IT problems. The firm can confidently assure clients that their sensitive legal files are protected and recoverable at all times.
Proactive, Not Reactive
TechAssist’s proactive monitoring using NinjaOne and Halo PSA identifies and resolves issues before they impact operations. This is the opposite of the break-fix model that left the firm vulnerable. Regular backup verification and recovery testing ensure the disaster recovery plan is always ready.
Legal Sector Expertise
TechAssist understands the unique compliance and security requirements of Australian law firms — from OAIC privacy obligations and client confidentiality standards to Legal Services Board requirements. Our team designs IT infrastructure that meets these obligations by default, not as an afterthought.
Key Outcomes for John Curtain & Associates
7+ Years Recovered
Forensic recovery restored irreplaceable client files, case histories, legal precedents, billing records, and correspondence from legacy systems.
Bulletproof DR
Veeam and Acronis redundant backups with automated verification, Australian data sovereignty, and optimised RTO/RPO for rapid recovery.
Tested BCP
Documented business continuity plan with failover procedures, communication protocols, and quarterly drills to keep the firm resilient.
Enterprise Security
BitDefender, SentinelOne, and ThreatLocker providing layered protection against ransomware, phishing, and data breaches targeting law firms.
4-Hour SLA
24/7 Australian-based support with 4-hour resolution SLA during business hours. Critical for law firms where downtime directly impacts client service.
Full Compliance
OAIC requirements, privacy obligations, and client confidentiality standards met. Documented procedures provide assurance to clients and regulators.
What John Curtain & Associates Says
“After losing seven years of data, we didn’t know if we’d be able to recover our practice. TechAssist didn’t just restore our files — they restored our confidence. The business continuity plan and backup systems they implemented mean we can sleep at night knowing our client data is protected. It’s transformed how we think about IT.”
— Partner, John Curtain & Associates
IT Support Built for Law Firms
John Curtain & Associates is one of many legal practices that trust TechAssist for managed IT, disaster recovery, and compliance support. Learn more about our legal sector expertise.
Ready to Future-Proof Your Law Firm's IT?
Don’t wait for a crisis. Contact TechAssist today to discuss enterprise-grade backup, disaster recovery, and business continuity planning for your practice.