The Challenge
StorageX operates multiple self-storage facilities across Australia with a dedicated team managing day-to-day operations, customer access, and facility maintenance. Their IT needs extended far beyond traditional office infrastructure — they required network security and firewall management, Wi-Fi for staff and guests, CCTV and video surveillance, access control systems, web hosting, and 24/7 support.
StorageX had cobbled together solutions from multiple vendors, each requiring separate support contracts. When issues arose, they struggled to identify whether problems were network-related, firewall-related, or access control failures. Without an Australian-based 24/7 helpdesk, urgent after-hours issues created customer service nightmares.
Our Approach
TechAssist deployed a comprehensive managed IT infrastructure designed specifically for operational businesses.
01
Audit
Full audit of existing infrastructure, vendor contracts, and pain points. Mapped dependencies between network, CCTV, access control, and web systems.
02
Consolidate
Replaced fragmented vendor arrangements with a unified managed service. Enterprise-grade Cisco networking and Sophos firewall deployed as the backbone.
03
Monitor
24/7 monitoring via NinjaOne platform across all systems. Proactive alerting catches issues before they affect operations.
The Solution: Unified Managed IT
TechAssist deployed a comprehensive managed IT infrastructure designed specifically for operational businesses. Rather than treating IT as separate functional areas, we created an integrated ecosystem.
1
Network & Security
Enterprise-grade Cisco networking with Sophos firewall providing advanced threat protection, content filtering, and real-time monitoring across all StorageX facilities.
2
Wireless Connectivity
Dual wireless networks deployed — secure staff operations network and separate guest network for customer convenience, both managed and monitored 24/7 via NinjaOne.
3
CCTV Integration
Existing CCTV infrastructure integrated into managed IT environment with secure video storage, remote access for management, and automated alerts for system failures.
4
User Application Hardening
Lock down browsers, PDF viewers, and office apps. Disable Flash, Java, block malicious ads and drive-by downloads.
5
Access Control
Access control system integrated with firewall and monitoring infrastructure. BitDefender and SentinelOne endpoint protection deployed across administrative machines.
6
Cloud Hosting
Migrated to secure Microsoft cloud hosting with automated backups, disaster recovery, and ThreatLocker application whitelisting protecting the customer booking system.
7
24/7 Helpdesk
Australian-based helpdesk with 4-hour resolution SLA. Our team diagnoses network, security, and access control issues without requiring multiple vendor escalations.
8
Regular Backups
Tested, verified, stored offline or immutable. 3-2-1 backup rule. Regular restore testing proves backups work when needed.
Results: Reliability, Security & Peace of Mind
The transition to unified managed IT was transformational for StorageX’s operations across every metric that matters.
No Jargon
No Overselling
Accountability
Long-Term View
Operational Confidence
Staff and management know that their facility is continuously monitored and protected 24/7. Customer data is secure, systems are resilient, and emergency access protocols are tested and documented. StorageX can focus on growing their business knowing their technology partner has operations covered.
Cost Efficiency
Consolidating multiple vendor contracts into a single managed service provider reduced overall IT costs whilst delivering superior service levels. No more juggling separate support contracts for networking, security, CCTV, and access control — one partner, one invoice, one point of accountability.
Rapid Incident Response
With integrated monitoring across all systems, TechAssist identifies the root cause of issues immediately — whether network-related, security-related, or access control failures. No more finger-pointing between vendors. Our proactive alerting often catches and resolves problems before StorageX staff are even aware of them.
Key Outcomes for StorageX
Unified IT Management
All systems — networking, CCTV, access control, cloud hosting — managed as one integrated ecosystem under a single support contract.
Enterprise Security
Sophos firewall, BitDefender, SentinelOne, and ThreatLocker providing layered protection across every endpoint and system.
Reduced Downtime
From 6–8 hours monthly downtime to 99.8% uptime. Customer access disruptions virtually eliminated across all facilities.
Proactive Monitoring
24/7 monitoring via NinjaOne platform with proactive alerting. Issues caught and resolved before they affect operations.
Faster Resolution
Single point of contact replaces multiple vendor escalations. 4-hour business hours SLA with after-hours emergency support.
Cost Savings
Consolidated vendor contracts reduced overall IT spend whilst delivering measurably superior service levels and reliability.
What StorageX Says
“TechAssist fundamentally changed how we think about technology. We’re a storage business, not an IT company, but suddenly we have a partner who understands both our physical operations and our digital needs. The fact that they’re Australian, available 24/7, and can fix issues in hours rather than days has been game-changing for customer satisfaction.”
— StorageX Management
See How We Secure Operational Businesses
StorageX is one of many blue-collar and operational businesses that trust TechAssist for unified managed IT. Learn more about our approach to cyber security.
Ready to Secure Your Operations?
If your business depends on reliable IT infrastructure, CCTV monitoring, access control, or 24/7 uptime, let’s discuss how TechAssist can help.