A FY27 IT budget template for a specific persona: a 50-person Melbourne professional services firm, $12 million revenue. Numbered line items, real dollar ranges, IT-spend-as-percentage-of-revenue benchmarks, and the four lines most SMEs forget. Built for CFOs who want defensible numbers, not vendor guesswork.
The persona this budget is built for
Specifics matter; a generic IT budget is useless. The numbers below are sized for:
- 50 staff total (45 desk-based knowledge workers, 5 partners or executives)
- Melbourne-based, single office plus remote work, typical CBD or inner-suburb location
- Professional services (consulting, legal, accounting, architecture, engineering consultancy) – knowledge-worker firm with no manufacturing, no point-of-sale, no production line
- Approximately $12 million annual revenue
- Microsoft 365 stack, hybrid cloud (light on-prem footprint, most workloads in Azure or SaaS)
- Standard cyber insurance requirements; aligned to Essential Eight Maturity Level 1 minimum
- No internal IT staff; engagement with an MSP on per-user fixed monthly pricing
If your business is materially different – 50 staff with a manufacturing plant in Dandenong, or a 50-staff healthcare practice with clinical software, or a 50-staff retailer with 12 store locations – the totals will move significantly. Use this as a baseline to adjust from. Our sector-specific guidance for Melbourne manufacturers, healthcare, and law firms covers the variations.
The benchmark: IT spend as a percentage of revenue
Industry benchmarks vary by sector, but for Australian professional services firms in the 30 to 100 staff band, IT spend as a percentage of revenue typically lands between 1.5% and 3.5%. The drivers of where you sit in that range:
| Position in range | Profile |
|---|---|
| 1.5% – 2.0% | Mature firm, stable headcount, established systems, no major projects, light security stack |
| 2.0% – 2.5% | Typical steady-state for a well-run firm with appropriate security and a 3-year hardware refresh |
| 2.5% – 3.0% | Growth phase, projects in flight, security uplift, M&A or office relocation |
| 3.0% – 3.5% | Major transformation – platform migration, post-incident rebuild, compliance project, AI rollout |
| 3.5%+ | Either temporary spike or something is wrong; investigate |
For our persona ($12 million revenue), the FY27 budget should land between $240,000 and $360,000 in steady state, or up to $420,000 in a project-heavy year. The template below targets the middle of that range and produces a defensible $295,000 to $345,000 total. If your number is above this, look first at the projects line; if it is well below, look first at security and backup.
The line-itemed FY27 template
All numbers are in AUD, annual, for the persona above. Ranges reflect actual variance across our managed book in Melbourne; the midpoint is what we would budget for a typical firm in this segment.
1. Microsoft 365 licensing
The single largest recurring line for most professional services firms.
| Item | Per user / month | Annual (50 users) |
|---|---|---|
| Microsoft 365 Business Premium (recommended baseline) | $32.10 | $19,260 |
| OR Microsoft 365 E3 + Entra ID P2 + Defender for Office P2 | $54 – $62 | $32,400 – $37,200 |
| Copilot for M365 (selected users, typically 30-50%) | $45 | $8,100 – $13,500 (for 15-25 users) |
| Power BI Pro (for analyst users) | $15 | $1,800 (for 10 users) |
Subtotal for M365: $29,000 – $52,000. For our persona, $35,000 is realistic – Business Premium across the firm, Copilot for 20 selected users, Power BI for the analyst pool. The Business Premium vs E3 conversation hinges on whether you need the deeper compliance and identity protection of E3+P2; for most 50-staff professional services firms, Business Premium is sufficient.
2. Security stack (beyond what is included in M365)
Microsoft 365 Business Premium includes Defender for Business, Intune, and Entra ID P1. That is a strong baseline. Additional security tooling for a 50-staff firm typically covers:
| Item | Annual |
|---|---|
| SIEM / managed detection and response (MDR) service | $18,000 – $36,000 |
| Email security additional layer (Mimecast, Proofpoint, Avanan) | $6,000 – $10,000 |
| DNS filtering (Cisco Umbrella, DNSFilter) | $1,800 – $3,000 |
| Password manager (1Password Business, Bitwarden Enterprise) | $3,000 – $4,500 |
| Vulnerability scanning / external attack surface monitoring | $3,000 – $7,000 |
Subtotal for additional security: $32,000 – $60,000. For our persona, $42,000 is realistic – MDR through the MSP, additional email security, DNS filtering, password manager, light external attack surface monitoring. This line item is where SMEs traditionally underspent and where the post-2023 cyber insurance market has forced the conversation. Our Melbourne cyber security services wrap most of these into a managed stack.
3. Managed IT services retainer (MSP)
For a 50-staff firm engaging an MSP on per-user fixed monthly pricing, the typical Melbourne market rate in 2026 is $110 to $170 per user per month for a comprehensive engagement that covers unlimited support, security operations, vendor management, and proactive maintenance.
| Item | Per user / month | Annual (50 users) |
|---|---|---|
| Comprehensive managed IT (low end) | $110 | $66,000 |
| Comprehensive managed IT (typical) | $140 | $84,000 |
| Comprehensive managed IT (high end / specialist) | $170 | $102,000 |
Subtotal: $66,000 – $102,000. For our persona, $80,000 to $90,000 is realistic. Co-managed models (where you have some internal capability and the MSP fills gaps) typically land 30 to 40% lower; pure break-fix models are cheaper still but rarely advisable at this scale. For the context on what to expect from a Melbourne MSP at this price band, see our guide to choosing an MSP in Melbourne.
4. Hardware refresh sinking fund
The mistake most SMEs make is treating hardware as a lumpy capex purchase every three years. Better: a smooth annual sinking fund that covers the rolling refresh.
| Item | Annual |
|---|---|
| Laptops (50 units on a 4-year cycle, $2,200 each) | $27,500 |
| Docking stations and monitors (refresh on 5-year cycle) | $3,500 |
| Network equipment refresh (5-year cycle on switches, APs, firewall) | $5,000 |
| Server hardware refresh (if any on-prem footprint) | $2,000 – $4,000 |
Subtotal: $38,000 – $40,000. Hold this as a separate fund; do not blend it into operational expense. When the refresh cycle hits, the fund pays for it without a quarterly cost spike. The 4-year laptop cycle assumes mid-range business laptops (Dell Latitude, HP ProBook, Lenovo ThinkPad mid-tier); premium devices (MacBook Pro, ThinkPad X1) push the per-unit number to $3,500 and the line to $44,000.
5. Projects budget
The line item that gets cut first when revenue softens and then has to be reinstated when something breaks. Better to budget it explicitly:
| Item | Annual |
|---|---|
| Planned projects (system upgrade, office move, integration) | $25,000 – $50,000 |
| Unplanned or reactive projects | $15,000 – $25,000 |
Subtotal: $40,000 – $75,000. For our persona, $50,000 is realistic. A typical FY27 project list might include a SharePoint information architecture rebuild, an Entra ID conditional access refresh, a CRM integration, and the office Wi-Fi upgrade. Whatever the list is, it should be in the budget at the start of the year, not added quarter by quarter.
6. Cyber insurance
Cyber insurance premiums for Australian professional services SMEs in 2026 land around 0.4% to 0.8% of revenue for $5 million to $10 million of cover with reasonable retentions, assuming the security posture meets the underwriter’s requirements (MFA, EDR, backups, training, vendor risk management).
| Item | Annual |
|---|---|
| Cyber insurance premium for $5M cover | $28,000 – $52,000 |
| Broker fee (if applicable) | $1,500 – $3,000 |
Subtotal: $30,000 – $55,000. For our persona, $42,000 is realistic. The premium has stabilised after the sharp increases of 2022-2024 but remains sensitive to your control posture; gaps in your security stack will push the premium up materially or trigger a coverage decline. The conversation with the broker is now half technical (controls), half financial (limits and retentions).
7. Training
Easily skipped, easily justified to skip, and the highest-ROI security spend in the budget.
| Item | Annual |
|---|---|
| Security awareness training platform (KnowBe4, Phriendly Phishing, MetaCompliance) | $3,500 – $6,000 |
| Microsoft 365 / Copilot productivity training | $3,000 – $8,000 |
| Role-specific training (project management, technical skills) | $3,000 – $6,000 |
Subtotal: $9,500 – $20,000. For our persona, $12,000 is realistic. Phriendly Phishing has strong Australian content and is our default recommendation for clients who want locally relevant training.
8. Contingency
10% of the total budget as a contingency reserve, held against unexpected events that the projects line cannot absorb (an early hardware failure outside the refresh cycle, a regulatory change forcing a tooling addition, a vendor that hikes prices unexpectedly).
Subtotal: $25,000 – $35,000.
The four line items most SMEs forget
Across hundreds of budget reviews with Melbourne SMEs, four line items show up in good budgets and are missing from average ones.
1. Vendor risk tooling and process
Either a dedicated platform (rarely justified at SME scale) or the time cost of running the lite vendor risk programme. We typically include this within the MSP retainer for our managed clients, but if you are running it internally, budget for 8 to 16 hours per month of someone’s time. For a 50-staff firm, this is $8,000 to $15,000 a year that often shows up nowhere.
2. AI licences you already pay for
Most firms now have Copilot for M365, ChatGPT Team or Enterprise, Claude.ai for Work or Teams, a specialised AI tool for their sector, and one or two pilots that grew into production. The cumulative AI line is rarely consolidated; it lives in expense claims, in a marketing budget, in a partner’s personal spend. Sum it up. For our persona, total AI tooling is typically $15,000 to $35,000 a year by FY27.
3. M365 backup
As discussed at length in our buyer’s guide on the topic, Microsoft does not back up your M365 data in a way that helps you recover from real incidents. Third-party M365 backup for 50 users is $1,800 to $3,600 a year. Cheap, essential, and missing from most budgets.
4. Exit and transition reserve
The unpleasant truth: at some point in the next 5 to 10 years, you will change MSPs, change your primary cloud platform, or be acquired. The cost of a clean exit is real – typically 4 to 12 weeks of overlap, documentation work, data extraction fees, and project management. Budget 5% of annual IT spend in a reserve, held separately, that exists for this purpose. For our persona, that is $15,000 a year sitting in a reserve account. You may not need it in any given year, but when the day comes, you will be glad it is there.
The CapEx vs OpEx question for FY27
The classic SME CFO question – ‘should we buy the laptops outright or lease them, should we buy the server or rent the cloud workload’ – has shifted meaningfully in the SaaS era. For most line items in this budget, the choice has been made for you: there is no CapEx option. Microsoft 365 is OpEx. The MSP retainer is OpEx. Cyber insurance is OpEx. The MDR service is OpEx.
The remaining CapEx choices are:
- Laptops: Buy outright is usually cheaper over a 4-year cycle than Device-as-a-Service, but DaaS smooths cash flow and includes refresh management. For a 50-staff firm, the financial difference is around $4 to $6 per device per month either way; the operational difference is more meaningful.
- Network equipment: Almost always CapEx. The lifespan is 5 to 7 years, and the rental models for switches and APs don’t make financial sense at this scale.
- Server hardware (if any): If you still run on-prem servers, CapEx remains the norm. The question to ask annually is whether the workload should be in Azure rather than on the server at all.
Our default recommendation for FY27 is to keep laptops and network equipment as CapEx with a sinking fund, and treat everything else as OpEx. Don’t over-engineer this.
The FY27 total
Adding the midpoints together for our persona:
| Line item | FY27 budget |
|---|---|
| 1. Microsoft 365 licensing | $35,000 |
| 2. Security stack (beyond M365) | $42,000 |
| 3. MSP retainer | $85,000 |
| 4. Hardware refresh sinking fund | $38,000 |
| 5. Projects | $50,000 |
| 6. Cyber insurance | $42,000 |
| 7. Training | $12,000 |
| 8. Contingency | $30,000 |
| Forgotten items (vendor risk, AI, M365 backup, exit reserve) | $22,000 |
| Total | $356,000 |
$356,000 against $12 million revenue is 2.97% – in the upper half of the steady-state range. If FY27 is genuinely a steady-state year with no major projects, you could pull this back toward $300,000 by trimming the projects line. If FY27 has a major piece of work (M&A integration, platform migration, office relocation), the projects line should grow and the total can reasonably push past $400,000.
A real-world worked example
A 48-staff consulting firm in Collingwood approached us in 2025 with an FY26 IT budget of $185,000 that they suspected was too low. The reality check confirmed it: their security stack was a few years out of date, their MSP retainer was a break-fix arrangement that produced a constant stream of unbudgeted incidents, and there was no projects line.
The rebuild brought them to $310,000 for FY26, then approximately $330,000 for FY27 (this template). The increase landed in three categories: an additional $35,000 in security tooling and MDR, a $40,000 increase in the MSP retainer for a comprehensive managed model, and the previously-invisible projects budget at $50,000. Their cyber insurance premium dropped $9,000 the following year because the upgraded posture qualified them for a better rate. Net true cost increase: about $116,000, or just under 1% of revenue.
The conversation with the partners took two meetings. The first meeting was about why the number was going up; the second was about what they got for it (a defensible security posture, predictable monthly costs, no more invoice surprises, a real DR position, alignment with Essential Eight Maturity Level 1). The decision was unanimous after the second meeting. The lesson: SMEs underspend on IT because the value of the spend is invisible. Make it visible and the budget conversation gets easier.
How TechAssist works with the FY27 budget
For managed clients on our per-user fixed monthly pricing, the MSP retainer line on this template covers our entire engagement: the sub-15-minute P1 response from our 24/7 NOC at Tecoma, the same-business-day on-site response across Melbourne metro from either our Tecoma office or our 575 Bourke Street CBD office, and the work of our 13 Australian engineers across helpdesk, projects, security operations and vendor management. Founded in 2014, we have built the engagement model specifically for SMEs like the persona in this template: 30 to 150 staff, professional services or similar, Microsoft-aligned, Essential Eight focused.
The security tooling line, the M365 licensing, the cyber insurance premium and the hardware are direct vendor relationships that we manage on behalf of the client but bill at vendor cost. The projects line is scoped separately at the start of the financial year. The result is a budget that is predictable to within 5% across the year, which is what makes the CFO conversation work. For the broader picture of how the engagement is structured, see our MSP Melbourne page or reach the team through contact.
Frequently Asked Questions
We are smaller than 50 staff – how do we scale this down?
The fixed costs (cyber insurance, baseline security stack) don’t scale linearly with headcount. A 25-staff firm typically spends 3.0% to 4.0% of revenue on IT – higher than the 50-staff number – because the fixed costs are spread across fewer users. The per-user costs (M365 licensing, MSP retainer per user, hardware sinking fund) scale linearly. Apply the same template, adjust for size, and expect the percentage of revenue to be higher.
What about firms larger than 100 staff?
Past 100 staff, the conversation usually splits: an internal IT manager or director appears in the org chart, the security stack moves toward enterprise tooling, and the MSP relationship becomes co-managed rather than fully outsourced. Total IT spend as a percentage of revenue typically drops to 1.5% to 2.5% as scale efficiencies kick in.
How much of this should be CapEx versus OpEx for tax purposes?
This template lands roughly 90% OpEx and 10% CapEx (the hardware sinking fund). The OpEx-heavy mix is structurally favourable for cash flow but means the depreciation argument for tax is smaller than it was a decade ago. Talk to your accountant; the tax treatment of cloud and SaaS spend changes most years.
Should we budget for AI separately?
Yes. The AI line will grow meaningfully through FY27 and into FY28 as Copilot, agent-based tools, and sector-specific AI products scale up. Separating the AI line makes the growth visible and lets the leadership team make explicit decisions about it rather than discovering it on the credit card statement.
What is the most common budget mistake for a firm this size?
Underspending on security and overspending on premium hardware. We see firms with $3,500 MacBooks for every user but no MDR service and a self-managed Microsoft tenant. Inverting that ratio – mid-tier hardware, comprehensive security – produces a more defensible posture for the same total spend.
How do we benchmark our actual spend against this template?
Pull together your actual line items, map them to the eight categories above, calculate the percentage of revenue, and compare. If you would like an external review, we run IT budget assessments as a discrete piece of work for non-clients, with a one-page summary and a remediation list. Reach the team through the contact page.