Founded on Practical IT Experience
TechAssist was founded by Matt with a simple premise: Australian SMEs deserve enterprise-grade IT support without the enterprise price tag or the corporate runaround. After years of watching small businesses get underserved by big MSPs or overcharged by break-fix operators, Matt built TechAssist to be the IT partner he’d want for his own business.
Today, TechAssist serves businesses with 5 to 150 employees across blue-collar trades, legal, manufacturing, mining, and professional services — providing managed IT, cybersecurity, and strategic technology guidance that actually makes a difference.
Meet the Team Behind TechAssist
Real people with real experience — our team combines decades of hands-on IT expertise with a genuine understanding of what Australian businesses need to stay productive and secure.
Director
Matt is the founder and Director of TechAssist. With over 15 years in systems administration and Windows server support, plus CCNA and MCITP certifications, he's built his career helping businesses get more from their technology without the headaches.Matt started TechAssist because he saw too many small and mid-sized businesses — tradies, builders, manufacturers — getting left behind by IT providers who didn't understand their world. Every solution TechAssist delivers is built around how the business actually operates, whether that's on a job site, in a warehouse, or across multiple locations.
Mitch Reynolds
Service Manager
Mitch is TechAssist's Service Manager, bringing deep expertise across IT consulting, software engineering, and network infrastructure. With hands-on experience in cybersecurity, cloud platforms, and systems integration, he leads the service delivery team to make sure every client gets fast, reliable support.Mitch is the person making sure tickets get resolved quickly, systems stay monitored around the clock, and nothing falls through the cracks. He's built and managed IT environments for businesses across multiple industries and knows what it takes to keep operations running smoothly.
Solutions Architect
Sam is TechAssist's Solutions Architect, bringing over a decade of hands-on experience across systems engineering, network infrastructure, and technical consulting. He holds a Diploma of Information Technology and is MikroTik MTCNA certified, with deep expertise in designing and deploying solutions that work in the real world — not just on paper. Before joining TechAssist, Sam built his career across some of Australia's most demanding IT environments, from managing large-scale systems at Beonic to leading infrastructure projects at URL Networks. He's the kind of engineer who understands both the big picture and the fine detail, and he brings that balance to every project he touches. Matt started TechAssist because he saw too many small and mid-sized businesses — tradies, builders, manufacturers — getting left behind by IT providers who didn't understand their world. Every solution TechAssist delivers is built around how the business actually operates, whether that's on a job site, in a warehouse, or across multiple locations.
Nick Timblin
Technical Specialist
Nick is a Technical Specialist at TechAssist with broad experience managing complex IT environments across the Victorian government education sector. He brings a hands-on approach to Level 1 and Level 2 support, with additional expertise in CCTV systems, project management, and multi-site network administration. Nick studied IT at RMIT and has built his skills across a range of technical disciplines. What sets Nick apart is the sheer breadth of what he can handle. From day-to-day helpdesk support to coordinating infrastructure projects across multiple school campuses, he's comfortable working at every level of the stack. He's the kind of technician who doesn't just fix the immediate problem — he thinks about what caused it and how to stop it happening again.
Technical Specialist
Anthony is a Technical Specialist at TechAssist who combines strong technical skills with an eye for detail that's rare in the IT support world. With a background in the Victorian government education sector and qualifications from Melbourne Polytechnic, he brings a project management mindset to every task — whether it's a routine support ticket or a complex multi-site deployment. Where Anthony really shines is in planning and documentation. In IT environments where things move fast and knowledge often lives in people's heads rather than on paper, Anthony is the one who makes sure everything is captured, structured, and accessible. His methodical approach means fewer surprises, cleaner handovers, and systems that are easier to maintain long-term.
Mithun Brandigampala
TSS Lead & Technical Specialist
Mithun is TechAssist's TSS Lead and Technical Specialist, bringing hands-on experience from some of Victoria's most complex education IT environments. Before joining TechAssist, he worked as a Roaming Specialist Technician with the Department of Education's eduSTAR NEVR program across metropolitan Melbourne — supporting schools with everything from network troubleshooting to end-user device management at scale. With qualifications from Charles Sturt University and a background built in fast-paced, multi-site government environments, Mithun understands what it takes to keep technology running when downtime isn't an option. He brings that same urgency and reliability to every client engagement at TechAssist.
How We Work
Every client relationship starts the same way — with listening, not selling.
01
Listen
We learn your business, your pain points, and what’s actually keeping you up at night before recommending anything.
02
Plan
We build a practical technology roadmap aligned with your budget and business objectives — not a wish list of expensive projects.
03
Deliver
We execute on the plan, report on progress, and adjust as your business evolves. No set-and-forget.
Our Team Capabilities
The TechAssist team brings deep expertise across the full IT stack.
1
Helpdesk & Support
Australian-based service desk team providing remote and on-site support. Tier 1-3 technical resolution.
2
Cybersecurity
Security engineers specialising in endpoint protection, threat detection, incident response, and Essential Eight compliance.
3
Cloud & Infrastructure
Microsoft 365, Azure, AWS, and hybrid infrastructure specialists. Migration, optimisation, and ongoing management.
4
Networking
Enterprise networking including SD-WAN, wireless, firewalls, and multi-site connectivity for growing businesses.
5
Backup & DR
Veeam-certified backup specialists with expertise in disaster recovery planning, testing, and rapid restoration.
6
Strategy & vCIO
Virtual CIO advisory services — technology roadmaps, budget planning, vendor management, and board-level reporting.
7
Compliance
Essential Eight, ISO 27001, and Australian Privacy Principles expertise. Regular auditing and remediation support.
8
Projects
Dedicated project managers and engineers for infrastructure refreshes, office moves, system migrations, and rollouts.
What We Stand For
The values that guide every interaction with our clients.
No Jargon
No Overselling
Accountability
Long-Term View
Australian-Based, Australian-Focused
TechAssist is proudly Australian-owned and operated. Our helpdesk team is based in Australia, our data stays in Australia, and we understand the regulatory and business environment that Australian SMEs operate in. We’re not a multinational MSP with a call centre overseas — when you ring us, you get someone who knows your business.
Industries We Serve
We specialise in IT support for industries where technology is critical but IT isn’t your core business: law firms and legal practices, trades and construction companies, manufacturing and logistics, schools and education, mining and primary production, and professional services firms including accounting practices.
Certifications & Partnerships
TechAssist holds partnerships and certifications with the technology vendors that matter for Australian SMEs: Microsoft Partner (Modern Work, Security, Azure), Veeam Silver Partner, SentinelOne Partner, Sophos Partner, and ThreatLocker Partner. These aren’t just badges — they give us access to priority support, advanced training, and better pricing for our clients.
Why Clients Choose TechAssist
✓ Real People
You’ll know your account manager and technical team by name. No anonymous ticket queues.
✓ Fast Response
Australian-based support with SLAs we actually meet. 95%+ SLA compliance across all clients.
✓ SME Experts
We understand the budget constraints, growth challenges, and compliance needs of 5-150 employee businesses.
✓ Proactive
We catch and fix problems before they affect your team. Proactive monitoring, not just reactive firefighting.
✓ Secure
Essential Eight compliance, enterprise-grade security tools, and a security-first mindset across everything we do.
✓ Strategic
vCIO advisory included. We help you plan technology investments that align with your business goals.
Join the TechAssist Team
We’re always looking for talented IT professionals who share our passion for helping Australian businesses succeed. If you’re experienced in managed services, cybersecurity, cloud infrastructure, or IT project delivery and want to work with a team that values quality over quantity, we’d love to hear from you.
- Competitive salary and benefits
- Ongoing training and certification support
- Flexible working arrangements
- A team that values work-life balance
Send your CV to careers@techassist.com.au
See What We've Done for Clients Like You
Read our case studies to see how TechAssist has helped Australian businesses transform their IT.
Quick Links
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Let's Talk About Your IT
Whether you need full managed IT, co-managed support, or just a second opinion on your technology strategy — we’re here to help.